Shipping and Delivery Policy

Title
Shipping and Delivery Policy

Effective date: 01.05.2026

1. DELIVERY AREA

We ship to the following countries:

1.1. Poland

Full range of delivery methods (InPost Courier, InPost Parcel Lockers).

1.2. Europe

Courier delivery to European Union countries:

  • European Union (EU) member states within the common customs area

Note: The list of countries may change. The current list of available countries and the shipping methods that depend on them is shown during checkout in the Store.

2. DELIVERY METHODS

2.1. Delivery in Poland

InPost Courier

  • Description: Courier delivery directly to the specified address
  • Cost: Calculated automatically in the cart
  • Delivery time: 3 business days from dispatch
  • Tracking: YES – you will receive a tracking number

InPost Parcel Lockers

  • Description: Delivery to a selected InPost Parcel Locker
  • Cost: Calculated automatically in the cart
  • Delivery time: 3 business days from dispatch
  • Tracking: YES – you will receive a tracking number and SMS pickup code
  • Collection time: 48 hours from delivery (extendable to 7 days)

2.2. International delivery (Europe)

DPD Courier (International)

  • Description: DPD courier delivery to the specified address in the European Union
  • Cost: Calculated automatically in the cart based on the delivery country and parcel weight
  • Delivery time:
    • EU countries: 14 business days
  • Tracking: YES – international tracking

3. DELIVERY COSTS

3.1. General rules

  1. Delivery costs are added to the order value.
  2. The exact delivery cost is shown before order finalisation in the cart.
  3. Delivery prices may vary depending on:
    • The delivery country
    • The selected delivery method
    • The weight and dimensions of the parcel

3.2. Free delivery

We may offer free delivery as part of promotions. Promotion terms are displayed in the Store and in the cart.

Note: Free delivery usually applies only to deliveries within Poland, unless the promotion terms state otherwise.

4. PROCESSING AND DISPATCH TIMES

4.1. Order processing time

4 business days from the moment payment is credited to the Seller's account.

Business days: Monday – Friday (excluding public holidays in Poland)

4.2. Dispatch days

Orders are dispatched on the following days:

  • Monday
  • Wednesday
  • Thursday
  • Friday

We do not dispatch: on public holidays in Poland or on Saturdays and Sundays.

4.3. Delivery time

Delivery time is calculated from the moment the parcel is dispatched (not from the moment the order is placed).

Delivery method Delivery time (from dispatch)
InPost Courier (Poland) 3 business days
InPost Parcel Lockers (Poland) 3 business days
DPD Courier (EU) 14 business days

Note: Times given are estimates. Actual delivery time may vary depending on location and weather conditions.

4.4. Dispatch notification

Once the parcel is dispatched, you will receive:

  • A dispatch confirmation e-mail
  • A tracking number
  • A link to track the parcel on the carrier's website

5. RECEIVING YOUR ORDER

5.1. Courier delivery to your door

  1. The courier will deliver the parcel to the specified address.
  2. Inspect the parcel in the presence of the courier – if there is visible damage, open the parcel and draw up a damage report.
  3. If you are not at home, the courier will leave a notice or contact you by phone/SMS.

5.2. Collection from a parcel locker

  1. You will receive an SMS and e-mail with a collection code once the parcel is delivered to the locker.
  2. The parcel must be collected within 48 hours (extendable to 7 days via the InPost Mobile app).
  3. Uncollected parcels will be returned to the sender.

5.3. Delivery problems

If you experience any problems with delivery, please contact us:

  • Contact form at www.hansawear.com
  • By e-mail: orders@hansawear.com

6. DAMAGE AND MISSING ITEMS

6.1. Damaged parcel

If your parcel arrived damaged:

  1. Draw up a damage report with the courier or at the InPost Collection Point (if possible)
  2. Take photos of the damaged packaging and goods
  3. Contact us immediately (within 7 days of receipt):
    • Contact form at www.hansawear.com
    • Attach photos and a description of the damage

We will review your report and propose a solution (replacement, refund).

6.2. Missing or incorrect product

If you received the wrong or incomplete goods:

  1. Contact us within 7 days of receiving the parcel
  2. Describe the problem and attach photos
  3. We will review the matter and send the missing/correct product or refund your payment

Our contact details:

  • Contact form: www.hansawear.com
  • E-mail: orders@hansawear.com

7. UNDELIVERABLE PARCELS

7.1. Uncollected parcel

If the parcel is not collected due to reasons attributable to the Customer (e.g. nobody at home, refused delivery, not collected from the locker), the parcel will be returned to us.

In such a case:

  1. The Customer bears the cost of both-way shipping (to and from)
  2. Once the parcel is returned, we will contact the Customer regarding next steps
  3. Possible options:
    • Resend after paying shipping costs
    • Cancel the order and refund (after deducting shipping costs)

7.2. Incorrect address

If an incorrect delivery address was provided:

  • The Store is not liable for non-delivery of the parcel
  • The Customer bears all costs related to the return and any reshipment

Please double-check your address details before finalising your order!

8. SHIPPING INTERRUPTIONS

We inform you in advance about planned shipping interruptions (e.g. holidays, public holidays, warehouse upgrades):

  • On the Store's homepage
  • On social media
  • By e-mail (for customers with active orders)

9. TRACKING YOUR PARCEL

9.1. Where to track?

InPost:

  • www.inpost.pl/sledzenie-przesylek
  • InPost Mobile app

DPD:

  • www.dpd.com.pl/sledzenie-przesylek
  • www.dpd.com (for international shipments)

9.2. Tracking problems

If the tracking number is not working:

  • Try again after a few hours (data may be updated with a delay)
  • Contact us if the problem persists

10. PARCEL INSURANCE

All parcels are insured for the value of the order.

In the event of loss or damage by the carrier, we guarantee:

  • A full refund of the order value, or
  • Dispatch of a new parcel (if the product is available)

11. CONTACT FOR DELIVERY MATTERS

Questions about shipping and delivery:

  • Contact form: www.hansawear.com
  • E-mail address: orders@hansawear.com

Correspondence address:
MAMY TO Łukasz Chomyn
ul. Kochanowskiego 5/90
01-864 Warsaw
POLAND

Last updated: 01.05.2026